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Field Assistance

Support technicians in real time, improving operational efficiency by reducing errors and optimising response times.

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Field Assistance

Faster and more accurate interventions

Real-time assistance and guided instructions reduce downtime, improve accuracy, and enhance the quality of field operations.

Operational efficiency and reduced costs

Thanks to remote support and intelligent diagnostics, travel and rework are reduced, optimising resources and intervention times.

Safety and collaboration in the field

With visual assistance, experts and operators collaborate in real time, following standard procedures to reduce risks and ensure safe, consistent interventions.

In the field, every minute counts.

The Field Assistance solution enhances field interventions through artificial intelligence. ​The system recognises components, assists the technician on-site, and provides step-by-step voice guidance through the most complex procedures.

 

All relevant information – real-time data, technical documentation, and plant history – is always accessible via voice commands.

 

When you need expert support, just say a word.

Start an instant video call and resolve the issue together, without interrupting ongoing activities.

 

All information – technical manuals, real-time data, intervention history, regulations, and maps – is always available. ​Once complete, artificial intelligence automatically generates a comprehensive report, reducing bureaucracy and freeing up time for activities that create real value.

Application areas

Here’s how our technology is being used in a tangible and measurable way.

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Frequently Asked Questions

What is Field Assistance?

Field Assistance is a solution that supports field technicians using artificial intelligence and augmented reality, providing step-by-step instructions, real-time data, and remote assistance from experts.

What advantages does it offer compared to traditional methods?

Faster response times, fewer errors, instant remote collaboration, ongoing training, and full activity tracking.

Does the platform require highly specialised personnel to operate?

No. The interface is intuitive and allows even less experienced technicians to safely perform complex tasks, with remote expert support available if needed.

Does Field Assistance integrate with existing company systems?

Yes. The solution is designed to integrate with maintenance management systems (CMMS), ERP, and IoT platforms, ensuring operational continuity.

Can I use Field Assistance on any device?

Yes. The platform is multi-device and browser-based, accessible from AR viewers, tablets, smartphones, or desktops, without the need for complex installations.

How does it improve collaboration between technicians and experts?

If needed, you can initiate a real-time video call with an expert, sharing the field technician’s perspective and enabling remote collaboration.

How does artificial intelligence assist during interventions?

AI can recognise components and the operational context, guide technicians through the correct procedures, and generate automatic reports at the end of an intervention, thereby reducing errors and downtime.

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Products

The interface that brings people, processes, and technologies together to shape the future of work.
Technical Configurator
Digital Twin
Field Assistance
Immersive Training
Virtual Spaces

Back

Resources

Discover useful content to learn more about our technologies, stay up to date with the latest news, and better understand the world of virtual and augmented reality.

Blog

Glossary

Back

Products

The interface that brings people, processes, and technologies together to shape the future of work.
Technical Configurator
Digital Twin
Field Assistance
Immersive Training
Virtual Spaces

Back

Resources

Discover useful content to learn more about our technologies, stay up to date with the latest news, and better understand the world of virtual and augmented reality.

Blog

Glossary