More qualified operators
More efficient operations
Techstar Operations brings XR and Agentic AI directly to the field: immersive training and maintenance in VR or AR, real-time control rooms, and safer interventions – even on complex systems.
Reduces response and resolution times with real-time remote support
Train in an immersive, interactive, and realistic way – even in AR – anywhere and at any time.
Track each procedure to ensure compliance and continuity of know-how
A single platform
to support, train and monitor
Guided remote support
Risk-free training
Learn the procedures and put them to the test, either alone or as a team, by simulating every real-world condition. Every operator arrives on site fully prepared.
Control station
Real-time monitoring of plants using technical and environmental data, with accurate 3D renderings and AI-assisted operational simulations.
Knowledge remains within the company
“The immersive simulation modules developed by Techstar are now an integral part of the training programme at the ABB Motion Training Center, and they are also delivered directly at customers' premises thanks to the solution's full portability.”
ABB Motion Service
Impatto reale sull’efficienza operativa
1.000+
Hours of guided and documented interventions
2.000
Technicians trained in hundreds of procedures
-40% *
Mean time to repair (MTTR)
-70% *
Staff training times
* Values measured on projects in production, comparing pre- and post-adoption. The results vary depending on the context, the process, and the initial level of digitalisation.
A solid foundation, ready to use
What remains is built on your context
Available immediately
The Field Assistant's core infrastructure, already proven in the field.
Real-time remote support between the operator and the service centre
Live annotations, screen sharing, and session recording
Compatible with leading industrial headsets and mobile devices
We define it together
Extensions built around your operational context and your goals.
On-the-job training and guided procedures
AI Assistant in session
Integration with your maintenance systems
Customisations by sector and use case
The starting point has already been tested. The project adapts to you.
Endless applications,
one platform
Techstar Core is the architecture that underpins all our solutions: a university laboratory and an intervention on a plant in production are built on the same foundation.
Spatial computing
Intelligent agents
Computer vision
Data and integration
Frequently asked
questions
In which companies and sectors does Techstar Operations find application?
Techstar Operations is used by organisations that manage complex plants, infrastructure, or equipment. It can be applied in areas such as manufacturing, energy and utilities, data centres, transport, and the preventive and predictive maintenance of technical devices. The solution can be used for remote technical support, troubleshooting, and monitoring. The solutions are configured to align with the organisation’s specific processes, assets, and procedures.
What benefits does Techstar Operations offer to maintenance operations?
Techstar Operations makes interventions faster, more traceable, and more aligned with company procedures. Continuous monitoring, diagnostics, access to technical information, and remote collaboration help reduce errors, travel, downtime, and operating costs.
How does remote support for field operators work?
Techstar Operations supports technicians during operational activities by providing guided instructions, technical documentation, and contextual information. When needed, the operator can initiate a session with a remote expert, share their perspective, and receive real-time support.
What advantages does it offer compared to a traditional video calling tool?
Unlike a traditional video call, Techstar Operations is designed to support field activities. Real-time annotations on the video feed, integration with wearable devices, contextual artificial intelligence, procedure tracking, and links to maintenance systems all work together to transform communication with a remote expert into a structured, documented, and reusable intervention.
Which devices are compatible with Techstar Operations?
Techstar Operations supports the main wearable devices used in the professional environment, including RealWear, Meta Quest, and Ray-Ban Meta. Operators can also access the features from mobile devices, while the support dashboard can be used via a desktop browser. The list of compatible devices is updated as available technologies evolve.
Can Techstar Operations integrate with existing business systems?
Yes. The solutions can integrate with ERP, MES, SCADA, and CMMS systems, as well as IoT platforms and technical databases. Techstar Operations complements the tools your organisation already uses, without requiring you to replace them. Each intervention generates structured documentation that can be viewed on the platform and exported or shared via business workflows. The integration methods are determined based on the application architecture, the available interfaces, and the data required for operational processes.
Can Techstar Operations solutions be customised?
Yes. The solutions can be configured to suit the organisation’s facilities, assets, operating procedures, and objectives. Customisation can encompass 3D models, displayed data, dashboards, workflows, and the ways users interact with company systems.
How long does it take to activate Techstar Operations?
The platform doesn’t necessarily require a dedicated infrastructure and can be configured quickly. The initial phase involves setting up devices and users, defining access profiles, and preparing the first operational scenarios, which can then be tested directly in the field.
How does artificial intelligence support technicians and managers?
Artificial intelligence can analyse operational data, identify anomalies, recognise components, and assist technicians in carrying out procedures. It can also support the automatic generation of intervention reports, improving the traceability of activities and reducing manual operations.
What analytics does Techstar Operations provide?
Techstar Operations provides analytics on support sessions, actions taken, and operating procedures. Activities, notes, and operations are recorded in traceable logs, which are useful for monitoring processes, analysing intervention methods, and producing evidence to support internal audits and certifications.
How are privacy and personal data handled?
Techstar Operations offers both cloud and on-premises configurations, tailored to the client’s infrastructure needs and security policies. Data processing is defined based on the project configuration, user categories, and functionalities used. Techstar supports the client in defining access methods and managing data in accordance with applicable legislation, including the European General Data Protection Regulation.
